ch44 Privacy Policy

ch44 ("we", "us", or "our") operates the website https://ch44.vip and related services. We take your privacy seriously. This Privacy Policy describes the types of information we collect from and about you when you use our platform, how that information is used and shared, and the choices and rights available to you. By registering for or using any ch44 service, you agree to the practices described in this policy.

This policy applies to all players accessing ch44 from Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you have questions about how your data is handled, please contact us using the details in the Contact section at the bottom of this page.

Our Privacy Commitments

1. Information We Collect

ch44 collects personal information in two primary ways: directly from you when you register, make a deposit, or contact support, and automatically as you interact with our platform. The information we collect is limited to what is necessary to provide you with a secure, functional, and compliant gaming experience.

Information You Provide Directly

• Full name, date of birth, and residential address (used for identity verification and age verification to confirm you are 21 or older).
• Email address and mobile phone number for account communications, security alerts, and support responses.
• Username and password (stored in encrypted form) created at registration.
• Payment-related details such as bKash or Nagad mobile wallet numbers and transaction references, as required to process deposits and withdrawals.

Information Collected Automatically

• Device information including device type, operating system, browser type and version, and screen resolution.
• IP address and approximate geographic location (country and city level), used for security monitoring and regional compliance.
• Session logs, game activity, betting history, and click-path data to improve platform performance and detect fraudulent behavior.

2. How We Use Your Information

ch44 uses the personal information it collects for clearly defined, lawful purposes. We do not use your information in ways that are incompatible with the reasons it was originally collected. The primary purposes for which your data is processed include:

• To create and manage your ch44 account, verify your identity, and confirm that you meet the 21+ age requirement for legal gambling in Bangladesh.
• To process financial transactions, including deposits via bKash, Nagad, Rocket, Upay, and Dutch-Bangla Bank, as well as withdrawals to your registered payment method.
• To provide customer support, investigate disputes, and respond to queries submitted via email in English or Bangla.
• To detect and prevent fraud, money laundering, account takeovers, and other forms of platform abuse.
• To send important account notices, security alerts, and — with your consent — promotional communications about bonuses, tournaments, and new game releases.
• To comply with applicable legal obligations, including record-keeping requirements and responses to lawful government or regulatory requests.

3. Payment Data and Financial Information

ch44 supports deposits and withdrawals through popular Bangladeshi payment channels including bKash, Nagad, Rocket, and Upay, as well as bank transfers via institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. When you initiate a transaction, we collect the minimum financial details required to complete it: your registered wallet number or account reference, transaction amount, and a provider-issued transaction ID.

Full payment card numbers and full bank account credentials are never stored on ch44 servers. Payment data is transmitted using SSL-encrypted channels and handled in accordance with applicable security standards. Transaction records are retained as required for financial compliance, fraud prevention, and dispute resolution.

4. Sharing of Your Information

ch44 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers who assist in operating our platform — such as payment processors, identity verification services, fraud-detection providers, and cloud hosting companies — under strict confidentiality obligations. These parties are permitted to use your data only to perform services on our behalf.
• Law enforcement or regulatory authorities, where disclosure is required by applicable law, court order, or to protect the rights, property, or safety of ch44, our users, or the public.
• Business successors in the event of a merger, acquisition, or sale of company assets, provided that the successor entity agrees to honor this Privacy Policy.

Outside of these circumstances, your personal data remains within ch44's systems and is not disclosed to any external party without your explicit consent.

5. Cookies and Tracking Technologies

ch44 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and gather aggregate analytics about how players interact with the platform. We use three categories of cookies:

• Essential cookies — strictly necessary for the platform to function, including session management, authentication, and security tokens. These cannot be disabled without breaking site functionality.
• Functional cookies — used to remember your language preference, game history, and display settings to provide a personalized experience.
• Analytics cookies — aggregate, anonymized data about visitor behavior on the platform to help us identify and fix performance issues and improve the overall experience.

You may disable functional and analytics cookies at any time through your browser settings or your device's privacy controls. Please note that disabling essential cookies will affect your ability to log in and use ch44 services normally.

6. Data Retention

ch44 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfill the purposes outlined in this policy. Specifically, we retain account registration data and betting history for a minimum of five years from your last active session to comply with financial record-keeping obligations and to assist in resolving any disputes that may arise during that window.

When data is no longer required for any business, legal, or compliance purpose, it is securely deleted or anonymized so that it can no longer be linked back to you as an individual. You may request early deletion of your personal data at any time by contacting support; however, certain categories of data may be legally required to be retained regardless of your request.

7. Your Data Rights

As a ch44 player, you have the following rights with respect to your personal information. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right to Access — you may request a copy of all personal data ch44 holds about you, including your account profile, transaction history, and any communications we have on record.
• Right to Rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure — you may request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to legal retention obligations.
• Right to Restrict Processing — in certain circumstances you may request that we limit how we use your data while a dispute or review is in progress.
• Right to Object — you may object at any time to the use of your personal data for direct marketing purposes. We will honor opt-out requests promptly.

To submit a data rights request, email us at [email protected] with the subject line "Data Rights Request" and include your registered account username. We may ask you to verify your identity before processing the request.

8. Security Measures

ch44 implements a range of technical and organisational security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers, encrypted storage of passwords and sensitive account fields, access controls that restrict internal staff access to your data on a need-to-know basis, and regular security reviews of our platform infrastructure.

While we employ strong security practices, no system is completely immune to risk. We encourage you to protect your own account by using a strong, unique password, enabling any available two-factor authentication options, and logging out of your account when using shared or public devices. If you believe your account has been compromised, contact [email protected] immediately.

9. Third-Party Links and Services

Our platform may reference third-party payment providers such as bKash, Nagad, Rocket, and Upay, as well as game studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. When you interact directly with these third-party services — for example, completing a bKash transaction through their own app — their own privacy policies apply to the data you provide them. ch44 is not responsible for the privacy practices of external providers. We encourage you to review the privacy policies of any third-party service you use in connection with your ch44 account.

10. Children and Age Restrictions

ch44 is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user under 21 has created an account or provided personal data, we will immediately suspend that account, delete the associated data, and refund any deposited funds in accordance with our Terms & Conditions. If you are a parent or guardian and believe a minor has registered on our platform, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

ch44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where practicable, notify active account holders via email or an in-platform notice.

Your continued use of ch44 services after any policy update constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the way ch44 handles your personal data, you can reach our support team through the following contact details. We aim to respond to all privacy-related enquiries within 3 business days.